Marcus Taylor

Marcus Taylor has been working in the industry for more than 5 years. Currently the Cleaning Department Director for the Plainwell branch of Modernistic, a large cleaning and restoration company headquartered in Troy, MI. He is a CleanTrust/IICRC certified Master Textile Cleaner and serves on the CleanTrust/IICRC Education Committee. You can reach him at (800) 627-5080 ext. 116 or mtaylor@modernistic.net.

ARTICLES

What Are You Doing to Provide Great Service?

Every interaction is another opportunity to make a great impression
March 1, 2013

What does it mean to “provide great service?” When you think about companies that provide you with great service, what exactly are they doing that makes you feel this way?


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The Importance of Working on Your Business

December 3, 2012

Do you ever feel bogged down with your work? Are you doing the work of several people and finding this workload to be not as glamorous as you envisioned when you started the business?


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Thinking About Adding a New Service? Be Prepared…

October 1, 2012
As a business owner, you may be constantly looking for new ways to generate revenue.
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Give it Purpose: Mission Statements and Core Values

August 31, 2012
Whether your company is brand new or not, it should have a mission statement.
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The Trickle-Down Effect

June 1, 2012
As an owner or manager of an operation, you must understand the effects of your actions on the people you employ.

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Stat Tracking and Goal Setting

May 1, 2012
Within the operations of a successful carpet cleaning business is a manager tracking statistics and setting goals. It is vital to have a finger on the pulse of the operations to know whether the company is living or dying.
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The Season for Hiring

April 2, 2012
For most of us, the hiring season has arrived. The process of finding and keeping the right people can be a daunting task. How can we make this not so painful?

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Volunteerism - Ways to Give Back

February 13, 2012
Volunteering in your community and within the industry can not only help others, but can also bring satisfaction to your life and occupation.

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What To Do When You Damage a Textile

January 12, 2012
We go to great lengths to avoid damaging our customer’s items. We strive to gain all the knowledge about every textile we can.
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Multimedia

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The 2013 Experience Convention & Trade Show

A look back in photos at the 2013 Experience Convention & Trade Show in Las Vegas.

THE MAGAZINE

ICS Cleaning Specialist Magazine

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2014 April

Take a look at the April 2014 issue with features on air movers, going green, carpet cleaning and new products & technologies.

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Social Media

Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
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THE ICS STORE

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Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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ICS DIRECTORY AND BUYING GUIDE

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

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