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Marcus Taylor

Marcus Taylor has been working in the industry for more than 5 years. Currently the Cleaning Department Director for the Plainwell branch of Modernistic, a large cleaning and restoration company headquartered in Troy, MI. He is a CleanTrust/IICRC certified Master Textile Cleaner and serves on the CleanTrust/IICRC Education Committee. You can reach him at (800) 627-5080 ext. 116 or mtaylor@modernistic.net.

Articles

ARTICLES

experience woman child carpet cleaning service

What Are You Doing to Provide Great Service?

Every interaction is another opportunity to make a great impression

March 1, 2013

By Marcus Taylor

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What does it mean to “provide great service?” When you think about companies that provide you with great service, what exactly are they doing that makes you feel this way?

The Importance of Working on Your Business

December 3, 2012

By Marcus Taylor

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Do you ever feel bogged down with your work? Are you doing the work of several people and finding this workload to be not as glamorous as you envisioned when you started the business?

Thinking About Adding a New Service? Be Prepared…

October 1, 2012

By Marcus Taylor

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As a business owner, you may be constantly looking for new ways to generate revenue.

Give it Purpose: Mission Statements and Core Values

August 31, 2012

By Marcus Taylor

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Whether your company is brand new or not, it should have a mission statement.

The Trickle-Down Effect

June 1, 2012

By Marcus Taylor

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As an owner or manager of an operation, you must understand the effects of your actions on the people you employ.

Stat Tracking and Goal Setting

May 1, 2012

By Marcus Taylor

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Within the operations of a successful carpet cleaning business is a manager tracking statistics and setting goals. It is vital to have a finger on the pulse of the operations to know whether the company is living or dying.

The Season for Hiring

April 2, 2012

By Marcus Taylor

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For most of us, the hiring season has arrived. The process of finding and keeping the right people can be a daunting task. How can we make this not so painful?