Marcus Taylor

Marcus Taylor has been working in the industry for more than 5 years. Currently the Cleaning Department Director for the Plainwell branch of Modernistic, a large cleaning and restoration company headquartered in Troy, MI. He is a CleanTrust/IICRC certified Master Textile Cleaner and serves on the CleanTrust/IICRC Education Committee. You can reach him at (800) 627-5080 ext. 116 or mtaylor@modernistic.net.

ARTICLES

What Are You Doing to Provide Great Service?

Every interaction is another opportunity to make a great impression

What does it mean to “provide great service?” When you think about companies that provide you with great service, what exactly are they doing that makes you feel this way?


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The Importance of Working on Your Business

Do you ever feel bogged down with your work? Are you doing the work of several people and finding this workload to be not as glamorous as you envisioned when you started the business?


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Thinking About Adding a New Service? Be Prepared…

As a business owner, you may be constantly looking for new ways to generate revenue.
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Give it Purpose: Mission Statements and Core Values

Whether your company is brand new or not, it should have a mission statement.
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The Trickle-Down Effect

As an owner or manager of an operation, you must understand the effects of your actions on the people you employ.

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Stat Tracking and Goal Setting

Within the operations of a successful carpet cleaning business is a manager tracking statistics and setting goals. It is vital to have a finger on the pulse of the operations to know whether the company is living or dying.
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The Season for Hiring

For most of us, the hiring season has arrived. The process of finding and keeping the right people can be a daunting task. How can we make this not so painful?

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Volunteerism - Ways to Give Back

Volunteering in your community and within the industry can not only help others, but can also bring satisfaction to your life and occupation.

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What To Do When You Damage a Textile

We go to great lengths to avoid damaging our customer’s items. We strive to gain all the knowledge about every textile we can.
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Multimedia

Videos

Image Galleries

The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

Podcasts

Arguably, sending out a client newsletter is the No. 1 key to a reliable cleaning business. In this episode of The Hitman Advertising Show, John Braun covers the true value of mail newsletters, how to send them, how often to send them and more.
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ICS Cleaning Specialist Magazine

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2014 October

The October issue of ICS features stories on the 2015 ICE Expo, differentiation, deodorizing, upholstery cleaning, facebook advertising, up-selling, rug cleaning, the rug tour, and cool products.

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Janitorial Work

In addition to residential and commercial carpet cleaning, do you do any janitorial work on the side?
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THE ICS STORE

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The Carpet Cleaner's Book of Unlimited Success! (ebook)

Don’t worry about the recession or about your competition.  Now you can be the owner of over 400 ways for carpet cleaning professionals to make more money and get more jobs!

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ICS DIRECTORY AND BUYING GUIDE

Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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STAY CONNECTED

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

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