Articles by Marcus Taylor

What Are You Doing to Provide Great Service?

Every interaction is another opportunity to make a great impression
By Marcus Taylor
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What does it mean to “provide great service?” When you think about companies that provide you with great service, what exactly are they doing that makes you feel this way?


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The Importance of Working on Your Business

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Do you ever feel bogged down with your work? Are you doing the work of several people and finding this workload to be not as glamorous as you envisioned when you started the business?


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Thinking About Adding a New Service? Be Prepared…

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As a business owner, you may be constantly looking for new ways to generate revenue.
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Give it Purpose: Mission Statements and Core Values

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Whether your company is brand new or not, it should have a mission statement.
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The Trickle-Down Effect

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As an owner or manager of an operation, you must understand the effects of your actions on the people you employ.

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Stat Tracking and Goal Setting

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Within the operations of a successful carpet cleaning business is a manager tracking statistics and setting goals. It is vital to have a finger on the pulse of the operations to know whether the company is living or dying.
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The Season for Hiring

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For most of us, the hiring season has arrived. The process of finding and keeping the right people can be a daunting task. How can we make this not so painful?

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Volunteerism - Ways to Give Back

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Volunteering in your community and within the industry can not only help others, but can also bring satisfaction to your life and occupation.

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What To Do When You Damage a Textile

By Marcus Taylor
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We go to great lengths to avoid damaging our customer’s items. We strive to gain all the knowledge about every textile we can.
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The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

Podcasts

Don't underestimate the value of a good Internet marketing plan. In fact, if you do this right, it's not uncommon to see ROI along the lines of 30-to-1. Here's a look at 27 free and low-cost tips that you can begin implementing within your cleaning business today to drive more business.
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ICS Cleaning Specialist Magazine

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2014 August

The August issue of ICS features stories on carpet mold, good training, marketing for cleaners, traffic lane cleaning, and cool products.

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Social Media

Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
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THE ICS STORE

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Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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ICS DIRECTORY AND BUYING GUIDE

Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

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