A friend just bought an Asian food café and the loop-pile nylon carpets haven’t been cleaned in about 2½ years. There are heavy food soils and the walkways are matted with grease. What can I do to clean the carpet?

Carpet fiber identification is a vital step in the cleaning process. Proper identification will tell the professional cleaning technician exactly which carpet fiber he or she will be working with, and which methods, procedures and cleaning solutions will be safe to use.

“Jessika, I just picked-up a new account: A 350-unit apartment complex with olefin carpets. I have only been cleaning for about six months - can you give me any advice on how to clean these carpets? Anything, please!”

“Jessika, I received a phone call from a commercial carpet cleaning project I was on last week and they want me to replace the carpet. Please help me!”