Editor's Blog


5 Ways to Improve Your Staff and Build Profits Right Now

May 31, 2009
/ Print / Reprints /
ShareMore
/ Text Size+

These slow times are a perfect time to upgrade your staff.

Face it! You’ve probably been behaving like a hostage whenever your employees during the good times would come knocking on your door at the end of the day to say, “Do you have a minute?” We both know what comes next. It’s only a matter of how much money they want to stay or to let you know they’ve already decided to jump ship for more money.

It’s not that it can’t happen today. But, you can finally have the guts to be proactive about who stays and who goes. Even at the best of shops I’ve been lucky enough to train over the years there are always underperformers that they’re dying to get rid of but just afraid to do so.

Here’s what I recommend in good times or bad (but especially in trying times like these): Always be recruiting, hiring, orienting, training and retaining. What we want are the willing ones.

Just because you’re in the process doesn’t mean you have to hire anyone, but suppose a more qualified or better yet a more willing person came in. Wouldn’t your company benefit by having the right people on the team and the wrong people gone? You bet you would!

The trick is to be proactive and to have a formalized step-by-step process from when, where and how to recruit – a rock-solid hiring process, a written orientation process that gets them up to speed and fills their holes fast, training that’s ongoing to keep them great at performing their tasks according to their written job description (better yet, a written operations manual).

The last step is to stay in touch with them constantly to sniff out whether they’re happy or shopping around once we know we want them to stay. This is all about being good at retaining. And retaining is providing a “career not just a job.” Without a career, they’ll feel stuck and you’ll either lose them or they’ll stay without any bringing you their heart. You need an Org. Chart that shows them where they are today and where they can go as the company grows.

All of this has a DRAMATIC effect on your top line sales and your bottom line profits.

Note: If you’d like a copy of a basic Org. Chart, e-mail me at al@appleseedbusiness.com and I’ll be happy to send it along.

ANNOUNCEMENT
Give Me 60 Minutes And I'll Show You The Secrets To Running A Profitable Plumbing, Heating, Air Conditioning, Carpentry, Electrical or any other Service Business ... Even During A Recession!

Al Levi is a consultant and a contributing editor to PM magazine and blogs for many other BNP trade magazines.  Al is presenting a free online video seminar called the “60 Minute Recession Solution” Online Video Seminar.

For the first time ever, you’ll hear from him and just a few of the many contractors who have engaged the power of the Power Programs. They’re happy to share how this dynamic program worked for them and how it is still working for them, especially in these tough economic times.

Al said, “This program has helped dozens of business owners who I’ve worked with one to one. The Power Plans have also helped. But now thanks to new technology, I’ll be able to help many more contractors with my 12 Month Power Plan Coaching Program than ever before. This program will include the building of their own customizable Operating Power! manuals.” 

These programs have been working for Al in his family business for years, in his clients’ businesses and now they are reaping the results. Click on the following link and learn more so you can see and hear for yourself: www.60MinuteRecessionSolution.com
You must login or register in order to post a comment.

Multimedia

Videos

Image Galleries

The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

1/27/15 2:00 pm EST

Grow Your Business and Improve Operations with New Payment Technology

Attend this free webinar to learn how new developments in payment technology can help you close more jobs, increase upselling opportunities and improve operations.

Podcasts

The winter slow season is a great time to pursue commercial cleaning accounts and stay busy. John "the Hitman" Braun solicited questions from thousands of cleaners across the country regarding their questions on commercial cleaning accounts and answers them in this episode of the show.
More Podcasts

ICS Cleaning Specialist Magazine

CoverImage

2014 Nov/Dec

The Nov/Dec ICS features content on how to get better meter readings, a roundtable on truckmount development, neighborhood marketing and more. Also included is the annual Buyer’s Guide and Directory.

Table Of Contents Subscribe

Janitorial Work

In addition to residential and commercial carpet cleaning, do you do any janitorial work on the side?
View Results Poll Archive

THE ICS STORE

FinalCover.gif
The Carpet Cleaner's Book of Unlimited Success! (ebook)

Don’t worry about the recession or about your competition.  Now you can be the owner of over 400 ways for carpet cleaning professionals to make more money and get more jobs!

More Products

ICS DIRECTORY AND BUYING GUIDE

Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

Click here to view

STAY CONNECTED

facebook_40.png twitter_40px.png youtube_40px.pngcrc logo

TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

Click here to view