Taking the time to think about the right things in business is, sometimes, the best way to spend your time.

Deadhead t-shirt, muddy work boots, a local sports team baseball cap, beat up blue jeans, a plaid hunting jacket and sporting a 3-day scruff. Am I talking about the Techs I encounter? Nope.

After decades of quiet avoidance, I recently found the courage to enter a public steam room. Finally, I was prepared to overcome adolescent memories of a sauna experience gone badly. 

Many of the contractors I speak to and even work with have many common traits.

I recently attended my first-ever security industry trade show, ISC West, which took place at the Sands Convention Center in Las Vegas March 24-26. The show, which connects security product manufacturers with integrators/installers/security officers, was encouraging on several levels. 

“It was working when I left” was the sick sarcastic joke of a response I used to get from some of my troublesome Techs when I would confront them the next day with a callback.

A year ago, I told a co-worker that Twitter was a fad. It would not last, I pronounced, because it was fluff and provided no clear benefit. Who cares where tweeters are eating lunch? 

Last week, I experienced a different kind of March Madness. I spent three days in Manhattan at meetings focused on e-media trends and developments. My head is still spinning. 

Working with contractors for years now, one thing is common. As contractors, we love any new tools that we can get our hands on, but not so much when it

The first time my dad cautioned me about, “Stepping Over Dollars to Pick Up Dimes”…I was still a kid in the business. So, I asked him, “What does that mean?”He

Take a look at the brand new April 2013 issue with features on Marketing, Rug/Carpet Cleaning, and Hard Floor Maintenance.