Editor's Blog

Editor's Blog
ICS editor Eric Fish sounds off on events, news and all the latest hot topics surrounding the carpet cleaning and restoration industries.

When A Staff Member Is Spiraling Down

February 7, 2010
I’m constantly asked, “Al, what should I do about a staff member who has been a good team member in the past but is now struggling at work because their
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A Business Lesson from Braveheart, Al and Ellen

February 5, 2010
One of my favorite scenes from the 1995 film Braveheart takes place on the battlefield before the hand-to-hand combat takes place. In a rousing speech, Scotsman William Wallace challenges his troops to stay and fight. His words whip them into a frenzy. 
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How to Get Testimonials and Make Them Count

January 31, 2010
Why the big fuss about getting testimonials anyway? It’s simple. I learned a long time ago that what you tell me about you is interesting but what I really want
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Meetings 101...Love them?...Hate them?

January 24, 2010
Most of us hate meetings! We’re way too busy to stop and meet. Besides, most meetings end up like the meetings we have at our house of worship or our
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Need More Information...or Need More Implementation?

January 17, 2010
After my first year as a consultant to the various trades I had worked in (and some I never worked in!), my brothers asked me what I learned and what
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Afraid That Your Staff Is Slowing Down?

January 10, 2010
Disappointed?Does your staff seem to take longer than whatever time they’re given no matter what the task assigned is….even the simplest of things? I know, it used to drive me
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Falling Off the Wagon

January 3, 2010
The New Year is always a great time to stop the craziness long enough to reflect on what went right last year, what went wrong and what would you like
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Somebody's Job

December 27, 2009
At my company, we used to get derailed by the simplest of tasks. We struggled to master the many tasks required to run our business and keep our promises. Even
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Time for Lunch

December 20, 2009
When the busy season hits, most of us are guilty of dashboard dining. For those unfamiliar with the term, it means we don’t have time to stop and eat lunch
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Why Would You Go To The Doctor and Not Do What You're Told?

December 13, 2009
Years back, my friend who was a noted industry specialist in our trade called me to complain that he had a number of contractors who would call him up to
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The 2013 Experience Convention & Trade Show

A look back in photos at the 2013 Experience Convention & Trade Show in Las Vegas.

THE MAGAZINE

ICS Cleaning Specialist Magazine

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2014 April

Take a look at the April 2014 issue with features on air movers, going green, carpet cleaning and new products & technologies.

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Social Media

Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
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THE ICS STORE

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Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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ICS DIRECTORY AND BUYING GUIDE

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

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