Editor's Blog

Editor's Blog
ICS editor Eric Fish sounds off on events, news and all the latest hot topics surrounding the carpet cleaning and restoration industries.

Master Answering, Booking Calls In Steps

By Al Levi
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Everything that goes right and goes wrong can be traced back to how we do this simple but vital first step with the customer.
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True Grit: Remodeling Pros Share Survival Stories

By Tim Fausch
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The annual Remodeling Show took place in Indianapolis last week. I used the opportunity to poll contractors at the show, who were mostly from the Midwest.
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Stop Destructive Patterns

By Al Levi
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Living on caffeine, nicotine and something else?
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Somebody Needs To Get Fired

By Al Levi
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Sometimes you need to let someone go to make your company better.
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Chick-fil-A Shines Brightly On a Rainy Day in Georgia

By Tim Fausch
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I fear we’ve lost our way. As businesspeople, we often react with such shocking shortsightedness that we fail to see into next year, maybe even into next week.
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Pick Me! Pick Me!

By Al Levi
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10 ways to help your customer pick the “right” contractor (you).
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New YouTube Video Presents Stunning Facts on Social Media

By Tim Fausch
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Back in March, I blogged about a fascinating YouTube video called “Did You Know?” and received a lot of feedback from visitors. They said that the video helped them think about change and put it into perspective.
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Secret Footage [Part 2]

By Al Levi
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More details on how to put a mystery shopping program into place the right way.
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Secret Footage [Part 1]

By Al Levi
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If I video taped your employees, would you be sick to your stomach or worse?
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Eight Inspiring Business Tips

By Tim Fausch
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Today, I am encouraged and inspired. I am turning a deaf ear to the naysayers and a blind eye to the imagery of negativity. I see unlimited business opportunities. I am planning to succeed.
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Multimedia

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Image Galleries

The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

Podcasts

Don't underestimate the value of a good Internet marketing plan. In fact, if you do this right, it's not uncommon to see ROI along the lines of 30-to-1. Here's a look at 27 free and low-cost tips that you can begin implementing within your cleaning business today to drive more business.
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ICS Cleaning Specialist Magazine

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2014 August

The August issue of ICS features stories on carpet mold, good training, marketing for cleaners, traffic lane cleaning, and cool products.

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Social Media

Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
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THE ICS STORE

Get Paid! book cover
Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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ICS DIRECTORY AND BUYING GUIDE

Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

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