Editor's Blog

Editor's Blog
ICS editor Eric Fish sounds off on events, news and all the latest hot topics surrounding the carpet cleaning and restoration industries.

Marriott Bets $3 Billion on Indy Development

By Tim Fausch
One Comment
One of the benefits of my job is the ability to view construction projects in progress throughout the country. During a recent trip to Indianapolis, I took a few minutes to take in Marriott Place, a stunning downtown development slated for completion in February 2011.
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Master Answering, Booking Calls In Steps

By Al Levi
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Everything that goes right and goes wrong can be traced back to how we do this simple but vital first step with the customer.
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True Grit: Remodeling Pros Share Survival Stories

By Tim Fausch
2 Comments
The annual Remodeling Show took place in Indianapolis last week. I used the opportunity to poll contractors at the show, who were mostly from the Midwest.
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Stop Destructive Patterns

By Al Levi
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Living on caffeine, nicotine and something else?
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Somebody Needs To Get Fired

By Al Levi
2 Comments
Sometimes you need to let someone go to make your company better.
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Chick-fil-A Shines Brightly On a Rainy Day in Georgia

By Tim Fausch
12 Comments
I fear we’ve lost our way. As businesspeople, we often react with such shocking shortsightedness that we fail to see into next year, maybe even into next week.
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Pick Me! Pick Me!

By Al Levi
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10 ways to help your customer pick the “right” contractor (you).
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New YouTube Video Presents Stunning Facts on Social Media

By Tim Fausch
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Back in March, I blogged about a fascinating YouTube video called “Did You Know?” and received a lot of feedback from visitors. They said that the video helped them think about change and put it into perspective.
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Secret Footage [Part 2]

By Al Levi
No Comments
More details on how to put a mystery shopping program into place the right way.
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Secret Footage [Part 1]

By Al Levi
2 Comments
If I video taped your employees, would you be sick to your stomach or worse?
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Multimedia

Videos

Image Galleries

The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

Podcasts

Have a limited marketing budget but realize the importance of neighborhood marketing? Try doorknob hangers, a low-cost, yet highly effective way to drum up more business. In this episode, John Braun discusses the value of this tactic as well as what you should include on the materials you're hanging.
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ICS Cleaning Specialist Magazine

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2014 September

The September issue of ICS features stories on moisture detection, disinfectant services, neighborhood marketing, then we discuss the last level of being phenomenal, and cool products.

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Social Media

Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
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THE ICS STORE

Get Paid! book cover
Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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ICS DIRECTORY AND BUYING GUIDE

Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

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