What have you done this week to inspire your customers and employees to be excited about your products or services? 

I want to talk to you about an annual Holiday Bonus that makes sense. Yes, I know what month it is. But, you need to plan and do some financial

Backing up your computer files is not important! It’s only important when something goes wrong. And something always can go wrong. I know because it did at my shop years

I’m constantly asked, “Al, what should I do about a staff member who has been a good team member in the past but is now struggling at work because their

One of my favorite scenes from the 1995 film Braveheart takes place on the battlefield before the hand-to-hand combat takes place. In a rousing speech, Scotsman William Wallace challenges his troops to stay and fight. His words whip them into a frenzy. 

Why the big fuss about getting testimonials anyway? It’s simple. I learned a long time ago that what you tell me about you is interesting but what I really want

Most of us hate meetings! We’re way too busy to stop and meet. Besides, most meetings end up like the meetings we have at our house of worship or our

After my first year as a consultant to the various trades I had worked in (and some I never worked in!), my brothers asked me what I learned and what

Disappointed?Does your staff seem to take longer than whatever time they’re given no matter what the task assigned is….even the simplest of things? I know, it used to drive me

The New Year is always a great time to stop the craziness long enough to reflect on what went right last year, what went wrong and what would you like

Take a look at the brand new April 2013 issue with features on Marketing, Rug/Carpet Cleaning, and Hard Floor Maintenance.