Editor's Blog

Editor's Blog
ICS editor Eric Fish sounds off on events, news and all the latest hot topics surrounding the carpet cleaning and restoration industries.

Innovation Still Matters

February 26, 2010
What have you done this week to inspire your customers and employees to be excited about your products or services? 
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Company Wide Game and a Stake in the Game

February 21, 2010
I want to talk to you about an annual Holiday Bonus that makes sense. Yes, I know what month it is. But, you need to plan and do some financial
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Computer Backup From Mild to Wild

February 14, 2010
Backing up your computer files is not important! It’s only important when something goes wrong. And something always can go wrong. I know because it did at my shop years
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When A Staff Member Is Spiraling Down

February 7, 2010
I’m constantly asked, “Al, what should I do about a staff member who has been a good team member in the past but is now struggling at work because their
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A Business Lesson from Braveheart, Al and Ellen

February 5, 2010
One of my favorite scenes from the 1995 film Braveheart takes place on the battlefield before the hand-to-hand combat takes place. In a rousing speech, Scotsman William Wallace challenges his troops to stay and fight. His words whip them into a frenzy. 
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How to Get Testimonials and Make Them Count

January 31, 2010
Why the big fuss about getting testimonials anyway? It’s simple. I learned a long time ago that what you tell me about you is interesting but what I really want
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Meetings 101...Love them?...Hate them?

January 24, 2010
Most of us hate meetings! We’re way too busy to stop and meet. Besides, most meetings end up like the meetings we have at our house of worship or our
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Need More Information...or Need More Implementation?

January 17, 2010
After my first year as a consultant to the various trades I had worked in (and some I never worked in!), my brothers asked me what I learned and what
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Afraid That Your Staff Is Slowing Down?

January 10, 2010
Disappointed?Does your staff seem to take longer than whatever time they’re given no matter what the task assigned is….even the simplest of things? I know, it used to drive me
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Falling Off the Wagon

January 3, 2010
The New Year is always a great time to stop the craziness long enough to reflect on what went right last year, what went wrong and what would you like
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The Experience Spring 2013

See all the sights from Clearwater Beach for the inaugural Experience Conference and Exhibition, held from April 17-20, 2013.

THE MAGAZINE

ICS Cleaning Specialist Magazine

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2013 April

Take a look at the brand new April 2013 issue with features on Marketing, Rug/Carpet Cleaning, and Hard Floor Maintenance.
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ICS Strategy Poll

What, if any, strategies did you take to “bust out of any winter lull?”
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THE ICS STORE

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Upholstery & Drapery Cleaning

Upholstery and Drapery Cleaning - Don’t let the name fool you. This is the industry’s only book covering dozens of household fabrics.

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ICS DIRECTORY AND BUYING GUIDE

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

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