Editor's Blog

Editor's Blog
ICS editor Eric Fish sounds off on events, news and all the latest hot topics surrounding the carpet cleaning and restoration industries.

Culture of Change

When I do workshops, I ask the audience, “Why do people resist change?”
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Division or Divisive

I work with companies that do commercial work only, commercial and residential work only and residential work only.
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Building Your Green Team

It’s always been advantageous to move what your company sells and does from a commodity to a niche.
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Hope for the Best...Prepare for the Worst

But, here’s what I know no matter where you operate your business…it’s far better to “Hope for the Best…all the while….preparing for the worst.”
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To Happy Call or Not...That is the Question

First, we must define what “Happy Calls” are. They are calls made to your customers right after you’ve been there to do service or install work.
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Want the Same Old Results? Use the Same Old Approach


An area that is often overlooked is that we need to be as profitable as we can in order to be able to re-invest in our company as well as provide for our families and plan our retirement.
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The Most Important Thing


The most important aspect to being a successful service company is a positive, can-do attitude. With the recession that all of us have faced, this has never been more important.
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Family, Friends and House of Worship

It’s as inevitable as death and taxes. Be a contractor long enough and you’re going to end up selling stuff to your family, friend or house of worship.
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Selling...Dos...and Don'ts

Having grown up in the plumbing, heating and cooling business in New York, I knew that I couldn’t push my cooling equipment too long out here in Arizona.
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Dirty Jobs' Mike Rowe Offers Help to the Trades; Finding and Filling Jobs in Your Market, Part 2

In my last blog, I introduced a partnership BNP Media forged with BirdDog Jobs, a career center specializing in the skilled trades. Today, we’re pleased to announce another partnership.
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Multimedia

Videos

Image Galleries

The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

Podcasts

Arguably, sending out a client newsletter is the No. 1 key to a reliable cleaning business. In this episode of The Hitman Advertising Show, John Braun covers the true value of mail newsletters, how to send them, how often to send them and more.
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ICS Cleaning Specialist Magazine

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2014 October

The October issue of ICS features stories on the 2015 ICE Expo, differentiation, deodorizing, upholstery cleaning, facebook advertising, up-selling, rug cleaning, the rug tour, and cool products.

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Janitorial Work

In addition to residential and commercial carpet cleaning, do you do any janitorial work on the side?
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THE ICS STORE

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The Carpet Cleaner's Book of Unlimited Success! (ebook)

Don’t worry about the recession or about your competition.  Now you can be the owner of over 400 ways for carpet cleaning professionals to make more money and get more jobs!

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ICS DIRECTORY AND BUYING GUIDE

Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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STAY CONNECTED

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

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