Last week I spent a couple days at the Coverings Show in Las Vegas. Usually, I’m very focused at trade shows on meeting readers or advertisers and talking about their specific interests.

In the first part of this blog (“Can Your Employees Be Stealing Your Calls?”) that ran on Feb. 20, I gave you the dire scenario of your own employees siphoning

There has been much talk about establishing definitive cleaning standards within our industry, but efforts have met with mixed success. I believe the reason is basic. 

Yes! And when I hear the pain in the voice of contractors who have fallen prey to their own staff stealing their calls it’s sickening. Even if you haven’t been

The last two years remind me of running in the San Diego Marathon. It was a brutally hot event. At the starting line, race organizers distributed salt packets and issued dire warnings to slow our pace – or face the consequences.

My dad believed that I should never ask any employee to do what I hadn’t done myself.

The International Builders Show (IBS) always delivers panache. Building product manufacturers use the industry’s biggest stage to unveil their latest and greatest designs, often with the excessive exuberance needed to stand out among the sea of products on display.

This blog is not about my golf game!

Canvassing the International Builders Show (IBS) usually is like drinking water from a fire hose. Fortunately, this year’s version was easier to ingest.

At first, I did not notice the all-access design of the NextGen Experience house. But then I spotted Waldemar Alameda, a 39-year-old father of two. He was using a walker to navigate the crowded house.

Take a look at the brand new April 2013 issue with features on Marketing, Rug/Carpet Cleaning, and Hard Floor Maintenance.