Items Tagged with 'steve toburen'

ARTICLES

Ask Steve: Troubleshooting the “Missing Tools” Conundrum

Missing tools can lead to a lot of finger pointing, not to mention additional business costs.
May 16, 2013

I faced the same problem in my 16 employee, multi-truck company.


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Ask Steve: With Business Thriving, Should I Stay Small or Expand?

Should you build a bigger business based on employees or stay small as an owner-operator?
May 9, 2013

Big or small, with some adjustments either way, can give you a great life.


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Ask Steve: Should I Offer Credit Cards as a Payment Option?

Accepting credit cards can open the door for additional profits. Read on to see how.
May 2, 2013

Should you offer credit card payment?


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Recognize, Reward… Then Relax!

So how do you break free from being an owner/operator and morph your company into critical mass?
April 3, 2013

Sooner or later, you will want to add employees to your growing cleaning or restoration business. It may be something so simple (and yes, sad) as an aging body crying out for relief.


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Building a Drama-Free Business: Part II

Find personal freedom without compromising your business
March 1, 2013

So can you develop great, drama-free employees so you can find and enjoy this elusive personal freedom? My answer is a resounding “yes,” if you have the right concepts, tools and the fire in the belly to break free!


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Building a Drama-Free Business: Part I

Minimize marketing and sales drama in your carpet cleaning business
February 4, 2013

My wife Sioux and I really enjoy a suspenseful drama… on the silver screen! But drama in real life and in running a small business? Not so much!


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Thinking About “Diving In” to Water Damage? Here’s What You Should Know

December 3, 2012

Combining residential carpet and upholstery cleaning, contract commercial cleaning and restoration gave me a three-legged stool with each “leg” supporting the others.


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How to Avoid Negative Moments of Truth

November 1, 2012
All truly successful cleaners recognize that their “desired end product” has little to do with cleaning! So what should your desired end product goal be? Creating a customer cheerleader!
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Getting Past the Gatekeeper

October 1, 2012
“Leave your card and we’ll call you if we need you.” Ouch! One rejection after another!
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ICS at Connections 2012

August 27, 2012

The 10thanniversary Connections Convention and Trade Show in Las Vegas is officially now only about a week away from kicking off. And we wanted to take a little bit of time to let you know about a couple of valuable events that ICS Cleaning Specialist is hosting along with our sister magazine, Restoration & Remediation.


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The Experience Spring 2013

See all the sights from Clearwater Beach for the inaugural Experience Conference and Exhibition, held from April 17-20, 2013.

THE MAGAZINE

ICS Cleaning Specialist Magazine

ics cover april 2013 magazine

2013 April

Take a look at the brand new April 2013 issue with features on Marketing, Rug/Carpet Cleaning, and Hard Floor Maintenance.
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ICS Strategy Poll

What, if any, strategies did you take to “bust out of any winter lull?”
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THE ICS STORE

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Upholstery & Drapery Cleaning

Upholstery and Drapery Cleaning - Don’t let the name fool you. This is the industry’s only book covering dozens of household fabrics.

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ICS DIRECTORY AND BUYING GUIDE

Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

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