Items Tagged with 'carpet cleaning management'

ARTICLES

Ask Steve: How Can I Avoid Surprising a Customer with Price?

July 17, 2014

We set up an appointment for the cleaning and upon arriving and I asked for a “tour” of what she wanted cleaned. I measured, figured the price and when I gave it to her she had a shocked look on her face!


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Level 3 of Being Phenomenal – Controlled Attention

July 8, 2014

Over the last two months I shared the first two levels of “The 5 Levels of Being Phenomenal.” We’ve covered Level 1, “Self Awareness,” and Level 2, “Willingness to Change.”


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Avoiding the “Crash and Burn” Phenomenon! – Part II

July 8, 2014

“Maybe we’ll live and learn. Maybe we’ll crash and burn.” – John Legend 


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Ask Steve: How Much is “Too Much” to Pay Cleaning Techs?

I am firmly convinced as an industry we do not nearly pay our technicians well enough
May 8, 2014

If you are paying marginal wages don’t be surprised if you get marginal workers.


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Avoiding the “Crash and Burn” Phenomenon! – Part I

“We lose money on every sale but we make up for it in increased volume!” – Anonymous
May 7, 2014

So hopefully by now you are busy, busy, busy with spring cleaning! And yet many carpet cleaners still crash and burn financially and/or emotionally even though they are booked solid for days ahead!


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Being a Phenomenally Successful Person: Level 2 - Are You Willing to Change?

May 7, 2014

The first level is being aware of what you are thinking and doing. Level 2 is being willing to change.


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Ask Steve: After a Failed Past Attempt, How Can I Start a Successful Cleaning Business?

April 24, 2014

You will be successful if you truly want to be. We will all be rooting for you. 


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Ask Steve: What’s Your Take on Business Borrowing and Debt?

There are very few successful companies that don't borrow to expand.
April 10, 2014

If there was a business expansion that I was convinced would far out-produce the expense of a loan – I would go for it. 


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Prepping the Job (And Your Client)

“Before anything else, preparation is the key to success.” –Alexander Graham Bell (1847-1922
March 3, 2014

Any woodworker will tell you that 90% of their project’s success is based on preparation. Everything from matching the grain to squaring the pieces to the final sanding - miss one step and your project will be ruined.


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The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

Podcasts

Most cleaners rely on their online marketing presence to get jobs. But Google hasn't made things easy lately with their algorithm updates, which has impacted a lot of cleaning sites. Here's a look at some tips and suggestions to improve your Google ranking.
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ICS Cleaning Specialist Magazine

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2014 June/July

The June/July issue of ICS features stories on add-on services, carpet repair, cleaning silk rugs and ranking websites on Google.

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Social Media

Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
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THE ICS STORE

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Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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ICS DIRECTORY AND BUYING GUIDE

Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

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