In My Experience

Our team of cleaning and restoration experts talk about best practices and how to handle certain situations.


What Are You Doing to Provide Great Service?

Every interaction is another opportunity to make a great impression
March 1, 2013

What does it mean to “provide great service?” When you think about companies that provide you with great service, what exactly are they doing that makes you feel this way?

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The Importance of Working on Your Business

December 3, 2012

Do you ever feel bogged down with your work? Are you doing the work of several people and finding this workload to be not as glamorous as you envisioned when you started the business?

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Thinking About Adding a New Service? Be Prepared…

October 1, 2012
As a business owner, you may be constantly looking for new ways to generate revenue.
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Give it Purpose: Mission Statements and Core Values

August 31, 2012
Whether your company is brand new or not, it should have a mission statement.
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Maintaining Positive Client Relationships

August 1, 2012
If you have been in the cleaning or restoration game for any length of time, you undoubtedly take a lot of pride in the quality of your work.
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Stat Tracking and Goal Setting

May 1, 2012
Within the operations of a successful carpet cleaning business is a manager tracking statistics and setting goals. It is vital to have a finger on the pulse of the operations to know whether the company is living or dying.
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Volunteerism - Ways to Give Back

February 13, 2012
Volunteering in your community and within the industry can not only help others, but can also bring satisfaction to your life and occupation.

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What To Do When You Damage a Textile

January 12, 2012
We go to great lengths to avoid damaging our customer’s items. We strive to gain all the knowledge about every textile we can.
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ICS eProducts Gallery

June 5, 2008
The ICS eProducts Gallery provides a glimpse at the latest products and technological innovations entering the market today. Click on the links provided and learn more about the equipment and accessories that will help you take your business to the next level!
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Advance walk-behind sweeper helps casino staff "clean up"

April 20, 2008
The staff at Cache Creek Casino, hotel and resort in Brooks, CA, maintains 265,000 square feet of public space around 3,165 slot machines and 142 table-games 24 hours a day, 365 days a year.  
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Image Galleries

The 2013 Experience Convention & Trade Show

A look back in photos at the 2013 Experience Convention & Trade Show in Las Vegas.


ICS Cleaning Specialist Magazine


2014 April

Take a look at the April 2014 issue with features on air movers, going green, carpet cleaning and new products & technologies.

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Social Media

Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
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Get Paid! book cover
Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

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