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The same great stories, but only available to you online.


Make a First Impression Last

You only get one chance to make a first impression, so you want it to be a good one.

 Wherever they go and whomever they meet, employees are walking billboards for their companies.  

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Ask Steve: What’s the Best Way to Price Motel Rooms?

Even more importantly with motels, you must get the logistics of the job down to make a profit. 

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Ask Steve: How Can I Get Commercial Prospects to Sign More Contracts?

One of my favorite sayings is, “The hardest door to make it through is your own!”

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Ask Steve: What Are Your Thoughts on Offering Pre-Vacuuming Discounts?

In my business, we made pre-vacuuming requests a part of the job.

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Last Minute Holiday Marketing Ideas

People want and need cleaning before the holidays.

If you waited until the last minute to plan your holiday marketing, don't worry. 

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Ask Steve: How Can I Avoid Carbon Monoxide Poisoning?

Sadly, every year cleaners stupidly suffer unneeded deaths just out of ignorance and/or carelessness.  

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Cleaner’s Corner: How One Idaho Cleaner Beats the Winter Slow Season

Forward thinking, innovative promotions help keep operations busy during winter.

It’s the middle of November when we catch up with Jeremy Higley and there’s already six inches of snow on the ground in Boise, Idaho, the market that Higley’s business, Ultimate Carpet Cleaning (Boise), serves

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Ask Steve: What’s the Best Way to Negotiate Pricing with Property Managers?

 Always base your cleaning by traffic and soil levels rather than only building area. 

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Ask Steve: What’s the Best Way to Handle a Difficult Adjuster?

As I tell our SFS members, "The best way to make a cheerleader out of adjusters is to make cheerleaders out of their insureds!"

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Ask Steve: How Should I Go About Setting Up a Residential Maintenance Plan for Clients?

Our key was in training and motivating our employees to sell the "Stay Beautiful" program at the end of the first-time cleaning. 

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Image Galleries

The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

1/27/15 2:00 pm EST

Grow Your Business and Improve Operations with New Payment Technology

Attend this free webinar to learn how new developments in payment technology can help you close more jobs, increase upselling opportunities and improve operations.


The winter slow season is a great time to pursue commercial cleaning accounts and stay busy. John "the Hitman" Braun solicited questions from thousands of cleaners across the country regarding their questions on commercial cleaning accounts and answers them in this episode of the show.
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ICS Cleaning Specialist Magazine


2014 Nov/Dec

The Nov/Dec ICS features content on how to get better meter readings, a roundtable on truckmount development, neighborhood marketing and more. Also included is the annual Buyer’s Guide and Directory.

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Janitorial Work

In addition to residential and commercial carpet cleaning, do you do any janitorial work on the side?
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The Carpet Cleaner's Book of Unlimited Success! (ebook)

Don’t worry about the recession or about your competition.  Now you can be the owner of over 400 ways for carpet cleaning professionals to make more money and get more jobs!

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Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

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