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Back to Basics: Mold 101 (Part I) – An Introduction

No one knows how many molds or species of fungi exist. Some estimates range from tens of thousands to upwards of 400,000
By Tony Morgan
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 What is mold? Molds are fungi that thrives everywhere, both indoors and outdoors. They grow best in warm, damp and humid conditions. 


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Ask Steve: How Can I Match the Marketing Muscle of the National Franchises?

By Steve Toburen
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Many of the “national big boys” are really great marketing companies that just happen to clean carpets.


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Ask Steve: How Can I Increase Bookings Over the Phone?

By Steve Toburen
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It is extremely hard to differentiate yourself over the phone.


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Ask Steve: How Can I Pull in Prospective Customers at a Home Show?

When you present your company correctly at a home or trade show, people can pre-experience your service
By Steve Toburen
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Reflecting back on our home shows, they were exhausting affairs but extremely rewarding. 


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Ask Steve: How Can I Motivate Adjusters and Agents to Refer Me?

Let’s focus on what adjusters and agents want from a restoration company.
By Steve Toburen
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The logical question is: “How can you HELP adjusters?”


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Ask Steve: Should we be Charging for Complex Spot Removal?

“It all depends!” So let me share a few thoughts…
By Steve Toburen
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I do suggest working most spotting into the price of the cleaning. How? By just quoting a bit more for the total job. 


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Ask Steve: How Can I Avoid Being Taken Advantage Of?

By Steve Toburen
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By gifting your prospect the spotter before they decide on who will do their cleaning, you are using the principle of reciprocity. 


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Ask Steve: How Can I Avoid Surprising a Customer with Price?

By Steve Toburen
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We set up an appointment for the cleaning and upon arriving and I asked for a “tour” of what she wanted cleaned. I measured, figured the price and when I gave it to her she had a shocked look on her face!


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Ask Steve: Can I Get Stores to Sell My Custom Spotter Bottles?

A personalized spotter bottle with free lifetime replacement policy was the single best marketing idea I ever had
By Steve Toburen
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Here are some other ideas on how to get your free lifetime replacement spotters into the hands of your clients and prospective customers:


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Winning the Battle Against Carpet Odor

Removing odor from carpet is a constant challenge for the cleaning professional.
By Amanda Daluga
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While carpeted surfaces provide facilities and households with comfortable indoor environments, they also serve as a very strong magnet for foul odors.


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The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

Podcasts

Don't underestimate the value of a good Internet marketing plan. In fact, if you do this right, it's not uncommon to see ROI along the lines of 30-to-1. Here's a look at 27 free and low-cost tips that you can begin implementing within your cleaning business today to drive more business.
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ICS Cleaning Specialist Magazine

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2014 August

The August issue of ICS features stories on carpet mold, good training, marketing for cleaners, traffic lane cleaning, and cool products.

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Social Media

Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
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THE ICS STORE

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Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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ICS DIRECTORY AND BUYING GUIDE

Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

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