In My Experience

Our team of cleaning and restoration experts talk about best practices and how to handle certain situations.

ARTICLES

Marketing Tips to Get Water Damage Jobs When Severe Weather Strikes

Floods can come at any time. When they come, will your company be ready?
By John Braun
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Here's my story of a recent flood catastrophe in Pensacola, FL I personally experienced and how my cleaning company handled it:


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What Are You Doing to Provide Great Service?

Every interaction is another opportunity to make a great impression
By Marcus Taylor
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What does it mean to “provide great service?” When you think about companies that provide you with great service, what exactly are they doing that makes you feel this way?


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The Importance of Working on Your Business

By Marcus Taylor
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Do you ever feel bogged down with your work? Are you doing the work of several people and finding this workload to be not as glamorous as you envisioned when you started the business?


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Thinking About Adding a New Service? Be Prepared…

By Marcus Taylor
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As a business owner, you may be constantly looking for new ways to generate revenue.
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Give it Purpose: Mission Statements and Core Values

By Marcus Taylor
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Whether your company is brand new or not, it should have a mission statement.
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Maintaining Positive Client Relationships

By Mike Brummett
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If you have been in the cleaning or restoration game for any length of time, you undoubtedly take a lot of pride in the quality of your work.
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Stat Tracking and Goal Setting

By Marcus Taylor
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Within the operations of a successful carpet cleaning business is a manager tracking statistics and setting goals. It is vital to have a finger on the pulse of the operations to know whether the company is living or dying.
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Volunteerism - Ways to Give Back

By Marcus Taylor
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Volunteering in your community and within the industry can not only help others, but can also bring satisfaction to your life and occupation.

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What To Do When You Damage a Textile

By Marcus Taylor
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We go to great lengths to avoid damaging our customer’s items. We strive to gain all the knowledge about every textile we can.
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ICS eProducts Gallery

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The ICS eProducts Gallery provides a glimpse at the latest products and technological innovations entering the market today. Click on the links provided and learn more about the equipment and accessories that will help you take your business to the next level!
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Multimedia

Videos

Image Galleries

The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

Podcasts

Have a limited marketing budget but realize the importance of neighborhood marketing? Try doorknob hangers, a low-cost, yet highly effective way to drum up more business. In this episode, John Braun discusses the value of this tactic as well as what you should include on the materials you're hanging.
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ICS Cleaning Specialist Magazine

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2014 September

The September issue of ICS features stories on moisture detection, disinfectant services, neighborhood marketing, then we discuss the last level of being phenomenal, and cool products.

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Janitorial Work

In addition to residential and commercial carpet cleaning, do you do any janitorial work on the side?
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THE ICS STORE

Get Paid! book cover
Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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ICS DIRECTORY AND BUYING GUIDE

Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

Click here to view

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